Epsom and Ewell's council has signed the ASB Help Pledge. Three related reports in six months and no result? You can make agencies review your case together.

Epsom and Ewell Borough Council has signed the ASB Help Pledge, an accreditation from the national charity ASB Help that commits the council to a set of standards for how it treats victims of anti-social behaviour. The council announced the signing on 6 August, following a decision to renew at its Crime and Disorder Committee in February. (Council news release, 6 August 2026)

The pledge itself is about one specific mechanism: the ASB Case Review, which gives victims the right to demand that agencies look again at complaints that have gone nowhere. To earn the accreditation, the council says it completed an assessment of its policies and had an independent representative from ASB Help sit in on one of its case review meetings to check it met legislative requirements.

In signing, the council committed to six principles: promoting awareness of the case review process, following legislation and statutory guidance, keeping the process accessible in a range of formats, reviewing its procedures against best practice and resident feedback, strengthening communication between agencies and victims, and ensuring victims are listened to throughout.

Councillor Alan Williamson, chair of the Crime and Disorder Committee, said: “Anti-social behaviour can have a significant impact on people’s quality of life, and it is important that residents feel heard, supported and confident that agencies are working together on their behalf.”

The right the pledge is built on

The useful part for residents is the case review threshold, which the council sets out on its community safety pages. You can request a review if you have reported three separate but related anti-social behaviour incidents to agencies in the last six months and the problem persists, or if you can give the names of five other people who have reported the same incident. (Epsom and Ewell community safety)

If the threshold is met, the case goes to the local Community Safety Partnership, which brings the borough council together with Surrey Police, Surrey Fire and Rescue Service, Surrey County Council, the probation service, health partners, the Police and Crime Commissioner’s office, Town and Country Housing and the Epsom Business Improvement District to look for actions that have not yet been tried.

Panel showing the Epsom and Ewell ASB Case Review thresholds: three related reports in six months, or five people reporting the same incident, triggering a Community Safety Partnership review
Graphic by Epsom Today

What it means for you

If you are living with persistent anti-social behaviour, report every incident at the time, to the police or the council, and keep a note of dates. The three-in-six-months threshold only works if each report is on record.

If you have already hit the threshold, the ASB case review form is on the council’s community safety pages, and you can ask for a paper copy or another format by emailing csp@epsom-ewell.gov.uk.

For context on crime locally, the latest street-level figures from police.uk record 285 crimes within a mile of central Epsom in June 2026, the most common category being violence and sexual offences. Reports are mapped to the nearest street or landmark rather than exact addresses. (police.uk open data)